Eclipse Aesthetics, LLC Return Policy

Upon approval you may return most new, unopened items sold and fulfilled by Eclipse Aesthetics, LLC within 10 days of receipt of the merchandise for a refund less a 20% restocking fee, less shipping and handling. Items should be returned in their original product packaging. We’ll pay the return shipping costs if the return is a result of our error. Please see specific information regarding returns below.

You should expect to receive your refund within 20 days of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank or credit card company to process our refund request (1 to 7 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Please read and follow the returns policy below that best applies to your situation.

This outlines the details of our returns policy rules and exceptions:
  • General Returns
  • Items that are Not Returnable
  • Returns Resulting from Our Error
  • Exchanges
  • Items Damaged during Transit
  • Large Items Shipped by Specialty Carriers
  • Order Cancellation Policy

General Returns

Should you choose to return an item purchased from Eclipse Aesthetics, LLC you can do so for a refund (less 20% restocking fee, shipping and handling) if the following applies:

Item was received within 10 days Item is unused and in the original packaging Item does not fall in the “Not Returnable” section (see below).

The following is an outline of the returns procedure:

  1. Please contact Eclipse Aesthetics, LLC at the following to inquire about receiving a Return Merchandise Authorization (RMA) number:
  2. The Returns Department will look at your file and ask specific questions regarding the item(s) to be returned. Any applicable fees will be discussed and applied to the account if an RMA is authorized. An email containing the RMA number will be sent to the customer.
  3. The customer should read and print out the email. The email includes specific instructions and suggestions regarding how to address the box, safely package the item(s), insuring the box contents and shipping methods.
  4. The Returns Department will process the item(s) within 2-3 business days after arriving at our Returns Center. An email will be generated indicating the credit has been applied when the return is completed.

An RMA generated by Eclipse Aesthetics, LLC is valid for 21 days. Items returned without an RMA or properly addressed box may be returned to sender.

Items that are Not Returnable

To ensure the highest level of quality for our customers Eclipse Aesthetics, LLC does not accept returns for items that have been obviously used. However, we will review every claim on a case by case basis.

Eclipse Aesthetics, LLC does not accept returns of the following items:
  • Items not in original, sealed, packaging.
  • Any installed products are not returnable.

Returns Resulting from Company Error

Please notify Eclipse Aesthetics, LLC immediately should you receive an item in error. The returns department can be contacted via the following:

If an item was incorrectly sent, or the wrong item was sent due to our error we will replace the item with the correct one, and send a pre-paid shipping label to get the incorrectly sent item back.

Exchanges

If you received a mis-shipped item, contact our Returns Department (see below) to request a replacement. Please have your quick reference number available.

If you would like to exchange an item(s) for a different one, please return the original item(s) following the General Returns section guidelines (see top of page). Eclipse Aesthetics, LLC will waive all fees applied to general returns if you wish to exchange the item(s). You do not have to wait for us to receive the original item before the new item is sent to you. This can be taken care of with the same RMA number generated for the exchange. Your credit card will be charged for the new item(s) prior shipping and credited the difference when the exchanged item is processed in our Returns Center.

Please note that it can take us 3 to 5 business days to process returns once they arrive at our Returns Center.

Items Damaged during Transit

Please open and inspect all packages and carefully review the contents upon receipt. If the merchandise is damaged during transit or does not function properly, please contact our Returns Department immediately. Do not discard the box or any packaging materials.

The returns department handles all damage claims and can be contacted via the following:

Please provide your order number, name, contact information and a brief description of the situation. You will be asked to provide clear digital pictures of the shipping box the item(s) was shipped in and of the damaged item. We will respond promptly to resolve the issue.

Large Items Shipped By Specialty Carriers

Whenever possible we accept returns for large items that are shipped via our specialty shippers. These items do require a special type of return. If you need to return an item shipped via a specialty shipper, please contact our Returns Department and request the return.

We will follow up with instructions for returning the item. Note: Returns that are not the result of our error will be subject to a return shipping fee which will be deducted from the refund.

Order Cancellation Policy

Customer wishing to cancel an order must call in their cancellation at 1-800-759-6876. In order to be eligible for cancellation they must talk with a representative during normal business hours, and the order must not have been issued a tracking number. Once a tracking number has been issued for an order it will be subject to the normal return policy requirements and is not eligible for cancellation. While we will try to cancel an order if informed by email and voice messages, if the order has already been issued a tracking number by the time your email or voice message has been processed, it will not be eligible for cancellation, and the order will be subject to the normal return policy requirements.

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